Modules · CRM

Every contact. The whole story.

Contacts, companies, opportunities and tickets in one 360° view: the CRM connects sales and service with real transaction data from sales and accounting — not an island, but part of the system.

Functions

What the module can do.

360° customer file

Master data, documents, revenue, tickets and communication per customer at a glance.

Sales pipeline

Opportunities with stages, probabilities and forecast — from lead to order.

Open tickets17
CRMEN | FR | DE | PLWIRESPHEREHome › CRM › TicketsTickets26CSVXLSX+TICKETCUSTOMERTOPICSTATUS#4821Müller GmbHDelivery statusopen#4818Bergmann AGComplaintin progress#4809Schmidt & Co.Invoice querysolved
in progress

List view in the Wiresphere admin

Avg. response time1.8 h
CRMEN | FR | DE | PLWIRESPHEREHome › CRM › #4821#4821openTICKET#4821CUSTOMERMüller GmbHTOPICDelivery statusSTATUSopen
open

Detail view in the Wiresphere admin

Ticket system

Service requests with SLA deadlines, assignments and history — from mail, portal and live chat.

Segments & classification

Customer classes (A/B/C), industries and freely definable segments for sales and marketing.

Activities & follow-ups

Calls, visits, tasks with reminders — nothing slips through the cracks any more.

Pipeline value€312,000
CRMEN | FR | DE | PLWIRESPHEREHome › CRM › DashboardDashboardOPEN TICKETS17AVG. RESPONSE TIME1.8 hPIPELINE VALUE€312,000New opportunities per month
+12 %

Reports & key figures

✦ Nova AIgent

Nova in the CRM

“Answer the customer’s latest ticket” — Nova drafts the reply from order and delivery data.

✦ NOVAonline
CRMEN | FR | DE | PLWIRESPHEREHome › CRM › Nova✦ NovaAnswer the customer’s latest ticket✦ NOVANova drafts the reply from order and delivery data.
CRM

Start with the CRM module — for free.

All 13 master modules are free. You only pay for operation — in the Wiresphere Cloud from €69 / month or on your own servers.